MDes, PhD Design Innovation
Glasgow School of Art
Service & strategic design
Design research & discovery
Collaboration infrastructure
Hola!
I am Angela, a service designer based in Scotland.
I am most passionate about transformation and co-design in complex and messy public sector projects.
I love helping teams understand what they need, and together envision what we can create.
I strive to engage relevant stakeholders at the right time, and build ownership and capacity.
My approach builds on four pillars: evidence, strategy, collaboration, and learning through testing.
As a service designer in government
I combine user-centred and co-design approaches to help my team gather knowledge and make decisions.
I have contributed to large complex projects. From project conception through discovery to delivery, I aid decision-making by bringing a holistic, evidence-based and collaborative design approach.
Experience
I have worked in fast-paced projects: such as the Covid Pass; where design decisions are updated daily to follow latest policy & guidance
I have led discovery projects and scaled them up to a more strategic level to make them more cost-effective
I have successfully facilitated complex power dynamics and can quickly build momentum on the convergences and guide constructive analysis of conflicts and divergencies.
Strengths
I don’t get daunted by complexity and work effectively at pace and under pressure
I can quickly diagnose a project and propose ways to address gaps
I can quickly synthesise and visualise complex information to enable stakeholders to engage in design
I strive for transformational co-design: open and structured collaboration to enable stakeholders to take ownership of the artefacts I initiate and continue progressing the work beyond my involvement
As a design researcher
My research work has kept a balance between design theory and practice. I am most interested in exploring how we can use design approaches and methods to collaborate most effectively to co-create better outputs and effect change. My main areas of research are:
collaboration team dynamics and design facilitation
design learning, communication and capacity building
organisational and social transformation
MDes Design Innovation with Merits
Glasgow School of Art
Effective collaboration in multi-disciplinary teams
PhD Design Innovation
Glasgow School of Art
Design learning and evaluation in the public sector
Knowledge Exchange project Moving Targets
Edinburgh College of Art, University of Edinburgh
A UCD approach to audience engagement and the co-creation of media
Design in Action
Scottish knowledge hub for the creative economy
Institute of Design Innovation, Glasgow School of Art
Intensive residential codesign events that built multi-disciplinary expert teams around a theme to develop business ideas and compete for funding
